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Omniprise is a customizable software suite developed by Hitcents that integrates every part of a business environment. Enterprise Resource Planning transcends the typical department approach to business and opens the door to unified business management. Information gathered in a single central database is available in seconds to every part of your enterprise for use in all applications from simple data mining to mission critical decision making.
Driving this technological force is an easy to learn user interface that can be customized for each individual user, while offering a common interface to your business as a whole. Omniprise system modules integrate data and software applications for managing financial resources, human resources, customer relationships, corporate performance, supply chain, and material resource planning. Task panels, daily schedules, supervisor-assigned tasks, and system-generated alerts all serve to keep employees on track and business running in the optimal direction.
Above all, Omniprise by Hitcents assists management and supervisors by putting the information that they need at their fingertips in real time. This allows high impact decisions to be made quickly and with certainty at the lowest level without disrupting the rest of your organization. Omniprise helps to manage exceptions rather than monitoring the rule.
Omniprise encompasses the following six organizational areas.
Financial Resource Management (FRM)
- Standard and advanced accounting features
- New customer setup with online credit application
- Detailed company reporting
- Company system to support multiple locations, divisions and departments.
Human Resources Management (HRM)
- Time and attendance monitoring through RFID tag access control
- Full benefits management
- Incident reporting with progress tracking
- Fully automated vacation request system with managerial approvals
- Dynamic, up to the minute organizational chart
- Integrated door access control
- Employee performance tracking with review module
Customer Relationship Management (CRM)
- Service Center login to web portal for online service request and status updates
- Secure access to download service manuals
- Web-based access to view training videos
- Online certification process
- Integrated phone system for retrieval of customer records by incoming phone numbers
- Historical data and log to track customer and vendor contact
- Online entry of customer concerns
- Trouble Ticket management
- Customer login for order placement/tracking
Material Resource Planning (MRP)
- Parts management through RFID tagging—fully integrated into Omniprise
- Information updates displayed internally on dedicated office display monitors
- Manufacturing monitored by shift
- Uptime tracking on equipment with alerts when machinery goes down
- Quality control through wireless PDA on materials, equipment, finished goods and more
- Vendor login helps vendors prepare for upcoming forecast and monitor purchase orders
Supply Chain Management (SCM)
- Complete DTD, DTP, PTD, and PTP tracking of shipments
- Pipeline tracking and timeline monitoring
- Automated demurrage and detention notifications
- Automated Bill of Lading generation and capture
- Outstanding shipment reports
- Overage and shortage tracking by location, material type, customer, and vendor
- Customer login helps customers track orders in real-time
Corporate Performance Management (CPM)
- Complete corporate analytics broken down by company segments
- Performance statistics by division, location, department—even the individual employee
- Vendor and customer scorecards for use in contract negotiations and priority planning
- Customizable reports through an easy to use interface
- Up to the minute dashboard views of operation
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